Privacy Policy

Labs is operated by Harmonically Labs. For privacy questions, contact us at ahmad@harmonicallylabs.com or through the contact form on our website.

If you use Labs as part of a workspace (for example, an agency or freelance studio), that workspace may control customer and client data it stores in Labs. In those cases, we process such data as a service provider on behalf of the workspace, and the workspace’s own privacy practices also apply.

We collect information in the following categories:

• Account and profile data — such as name, email address, password (hashed), workspace name, locale preference, and billing-related details needed to create and manage your account.
• Workspace and business content — information you and your team enter into Labs, including CRM contacts and companies, emails, documents, proposals, invoices, booking details, tasks, services, rates, and similar business records.
• Usage and device data — such as IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP, collected through logs and (with consent where required) analytics cookies.
• Communications — messages you send us via contact forms, support channels, or email, and metadata related to those communications.
• Payment information — payment method details are processed by our payment providers (for example, Stripe). We receive limited billing metadata (such as subscription status and invoices) but do not store full card numbers on our servers.

We use personal information to:

• Provide, operate, secure, and improve the Service.
• Create and manage accounts, workspaces, subscriptions, and credits.
• Process payments and send transactional notices (invoices, security alerts, product updates related to your account).
• Enable product features such as email sending, booking, document generation, CRM, and optional AI-assisted quoting or document assistance.
• Respond to support requests and communicate with you about the Service.
• Monitor abuse, prevent fraud, and enforce our Terms of Service.
• Comply with legal obligations and protect our rights.
• Measure and improve marketing and product experience, including analytics when you consent to analytics cookies.

Labs may offer optional AI features (for example, public quote assistants or document assistance). When you use these features, prompts, conversation content, and related workspace context you provide may be processed to generate responses and to save leads or drafts you choose to keep in Labs.

We use AI providers as processors to deliver these features. You should not submit sensitive personal data in AI prompts unless necessary for the task you are performing. Public-facing AI quote assistants may collect visitor inputs that are stored as leads in the relevant workspace.

We use strictly necessary cookies to operate the Service (for example, authentication, security, and language preference). These cookies are required for Labs to function.

With your consent where required, we may use analytics cookies (such as Google Analytics) to understand how visitors use Labs and to improve the product. You can accept or reject analytics cookies through our cookie banner and manage preferences later.

You can also control cookies through your browser settings. Blocking necessary cookies may affect sign-in and core functionality.

We do not sell your personal information. We may share information with:

• Service providers who help us host, operate, analyze, communicate, or process payments for Labs (for example, cloud hosting, email delivery, analytics, and payment processors), under appropriate contractual safeguards.
• Workspace members and collaborators you invite, according to roles and permissions in your account.
• Professional advisors, authorities, or other parties when required by law, to respond to lawful requests, or to protect rights, safety, and security.
• A buyer or successor in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We retain personal information for as long as needed to provide the Service, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Workspace content generally remains until you or your workspace administrators delete it, or until the account is closed and retention periods expire. Backup copies may persist for a limited period after deletion as part of routine backup cycles.

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your credentials confidential and for configuring workspace access appropriately for your team and clients.

Labs may be hosted and processed in countries other than where you live. When we transfer personal information internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable law.

Depending on where you live, you may have rights to access, correct, delete, or export your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To exercise these rights, contact us at ahmad@harmonicallylabs.com. We may need to verify your identity before responding. If you are an end customer of a Labs workspace, please contact that workspace directly for requests about data they control.

If you are in the European Economic Area, United Kingdom, or a similar jurisdiction, you may also have the right to lodge a complaint with your local supervisory authority.

Labs is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Material changes may also be communicated through the Service or by email when appropriate. Continued use of Labs after an update means you acknowledge the revised policy.

For privacy-related questions or requests, contact Harmonically Labs at ahmad@harmonicallylabs.com or use the contact form at labs.harmonicallylabs.com.